Shipping & Delivery

We deliver all over Egypt, providing a smooth and reliable delivery experience.

• Delivery Time:
  
  Standard shipping typically takes 2-7 working days depending on your location and courier availability.

• Shipping Fees:
  
  Shipping costs are calculated at checkout based on the governorate you select.

• Order Preparation:
  
  Orders are processed promptly to ensure timely dispatch.

• Delivery Instructions:
  
  Before receiving your order, please ensure someone is available to accept it.

• Failed Delivery Attempts:
  
  If the courier cannot reach you after multiple attempts, the order may be returned to us.

• Coverage:
  
  Delivery is currently available within Egypt only.

Learn more at Shipping Policy.

Returns & Exchanges

At Strodaze, we want you to love your purchase. If you’re not satisfied, you can request a return within 2 days of receiving your order.

• Eligibility:
  
  Products must be in the same condition you received them—unworn, unused, with original packaging and tags attached, along with proof of purchase.

• Process:
  
  Before sending anything back, contact us at strodaze@gmail.com to start the return process. Approved returns will receive a shipping label and instructions.

• Damages & Issues:
  
  Inspect your order upon arrival. If items are incorrect, damaged, or defective, contact us immediately so we can resolve it.

• Exchanges:
  
  Requests can be made within 7 days of receiving your order. Items must remain in original condition with tags attached.

• Exceptions:
  
  Sale items and gift cards are non-returnable and cannot be exchanged.

• Refunds:
  
  Once a return is inspected and approved, refunds are processed to the original payment method. Bank processing times may vary.

Learn more at Refund Policy.